Effective Date: 17/08/2024
At Skillup Graded, we strive to ensure customer satisfaction with our English spoken courses. This Refund and Return Policy outlines the conditions under which refunds may be granted for our online educational services. Please read this policy carefully before enrolling in our courses.
1. Course Enrollment and Payment
Enrollment Confirmation: Upon successful registration and payment, you will receive confirmation of your course enrollment via email.
Payment: All course fees must be paid in full at the time of enrollment.
2. Refund Eligibility
We offer refunds under the following conditions:
Within 7 Days of Purchase: You may request a refund within 7 days of purchasing a course if you are not satisfied with the content or have technical issues accessing the course materials.
Incomplete Access: If you have not accessed more than 20% of the course content, you may be eligible for a refund within the refund period.
Technical Issues: If you face technical issues that prevent you from accessing the course and we are unable to resolve them, you may be eligible for a refund.
3. Non-Refundable Situations
Refunds will not be provided under the following circumstances:
Course Completion: If you have completed the course or accessed more than 20% of the content, no refund will be provided.
Change of Mind: Refunds are not available for a change of mind after the refund period.
Promotional Discounts: Courses purchased at a promotional discount or during a special offer are non-refundable.
4. Refund Process
To request a refund, please follow these steps:
Contact Us: Email us at [info@skillupgraded.com] with your order details and the reason for the refund request.
Review Process: We will review your request and may ask for additional information if needed.
Refund Approval: If your refund request is approved, the refund will be processed to your original payment method within 10-15 business days.
5. Changes to Courses
Course Modifications: We reserve the right to update or modify course content at any time to ensure the quality and relevance of our educational materials.
Course Cancellations: If a course is canceled by us, you will receive a full refund regardless of the amount of content accessed.
6. Contact Information
If you have any questions or concerns about our refund and return policy, please contact us:
Skillup Graded
Email: info@skillupgraded.com
Phone: +91 8527791694